Privacy Policy
Last updated: August 22, 2026
SunnyTown, operated by NIUESS, respects your privacy. This policy explains what information we collect, how we use it, and how you can contact us about your information.
Information we collect
When you visit, create an account, place an order, request support, or contact us, we may collect information such as your name, email address, phone number, billing and shipping address, order details, account login details, messages, and website activity.
How we use your information
- Process orders, payments, refunds, and customer service requests.
- Ship orders from our Kansas warehouse or, for international, wholesale, and custom projects, from our Shenzhen factory when applicable.
- Save shopping cart activity and send cart reminder emails when a checkout is not completed.
- Send order confirmations, shipping updates, refund notices, and service messages.
- Improve website performance, checkout experience, product presentation, and customer support.
- Protect our website, customers, and business from fraud, abuse, and security issues.
Payments
Payments are processed by third-party payment providers such as Stripe and WooCommerce payment tools. We do not store your full card number on our website. Payment providers may collect and process payment information according to their own privacy and security policies.
Cookies and ecommerce tracking
We use essential cookies and ecommerce tracking to keep the site working, remember your cart, support checkout, understand website performance, and send abandoned cart reminders when appropriate. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.
Email and marketing communication
We may send transactional emails related to your order or account. If you subscribe or enter checkout information, we may also send cart reminders or relevant store updates. You can unsubscribe from marketing emails when an unsubscribe link is provided, or contact us for help.
Sharing information
We only share information when needed to operate our store, including with payment processors, shipping carriers, email service providers, website hosting, analytics, fraud prevention, customer support tools, and service providers that help us run the business. We do not sell your personal information.
International orders and factory fulfillment
SunnyTown operates with U.S. fulfillment support and our own Shenzhen factory supply chain. For some wholesale, international, or custom fragrance orders, information needed for production, fulfillment, customs, or delivery may be processed by our team or service providers outside the United States.
Data retention
We keep order, account, support, and business records for as long as needed to operate the store, comply with legal and tax requirements, resolve disputes, prevent fraud, and provide customer service.
Your choices
You may request access, correction, or deletion of your personal information where applicable. Some information may need to be kept for legal, security, order, or accounting reasons.
Contact us
If you have questions about this Privacy Policy or your information, contact us at service@stetq.com or WhatsApp +86 133 1640 6108.
Business identity and contact details
Business: SunnyTown is the customer-facing brand operated by NIUESS.
NIUESS registered office: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Customer support: service@stetq.com · WhatsApp +86 133 1640 6108
Fulfillment: U.S. retail orders are fulfilled from our Kansas warehouse. International, wholesale, and custom-production orders may ship from our Shenzhen factory when disclosed before purchase.
