Return & Refund Policy
This combined policy explains return eligibility, return shipping, approved refunds, cancellations, damaged or incorrect orders, and shipping delays. Contact us before sending any fragrance return because carrier and hazardous-material rules apply.
Return Policy
Effective date: August 22, 2026
We want you to order from SunnyTown with confidence. This Return Policy explains when products may be returned and how to request a return.
30-Day Return Window
You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.
Items That Cannot Be Returned
- Opened, sprayed, used, or altered fragrance products, except when the item arrived damaged, leaking, defective, or incorrect.
- Custom scent, private-label, personalized, or made-to-order products.
- Wholesale or bulk orders produced or packed to the buyer’s specifications, unless otherwise agreed in writing.
- Gift cards and items marked final sale.
These exclusions do not limit any rights that cannot legally be excluded.
Damaged, Leaking, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us promptly—preferably within 7 days of delivery—if an item is damaged, leaking, defective, or incorrect. Include your order number and clear photos of the product, packaging, and shipping label. After review, we will arrange an appropriate replacement or refund at no additional cost.
How to Start a Return
- Email service@stetq.com with your order number, the item you wish to return, and the reason for the request.
- Wait for return authorization and the correct return address and shipping instructions.
- Pack the product securely and follow all carrier and hazardous-material requirements provided to you.
Do not send fragrance products back without authorization. Perfume may be subject to ground-transport and special packaging restrictions. Unauthorized or non-compliant shipments may be refused.
Return Shipping
For a change-of-mind return, the customer is responsible for return shipping and the risk of loss in transit. If the return is caused by our error or by a damaged, leaking, defective, or incorrect item, SunnyTown will provide return instructions and cover reasonable return shipping.
Original shipping charges are not refundable for change-of-mind returns. Duties, taxes, customs charges, brokerage fees, and other international import costs are not refundable by SunnyTown.
Exchanges
For the fastest service, request a return for the eligible item and place a new order after the return is approved. Defective or incorrect items may be replaced directly after review.
Contact
Email: service@stetq.com
WhatsApp: +86 133 1640 6108
This policy should be read together with our Refund Policy, Shipping Policy, Privacy Policy, and Terms & Conditions.
Refund Policy
Effective date: August 22, 2026
This Refund Policy explains how SunnyTown handles approved refunds, order cancellations, unavailable products, and shipping delays.
Approved Return Refunds
After an authorized return is delivered to us, we normally inspect it within 3 business days. If approved, the refund will be issued to the original payment method. We will email you when the refund has been processed.
Most banks and card issuers post refunds within 5–10 business days after we submit them. Processing time is controlled by your financial institution.
Order Cancellations
Contact service@stetq.com as soon as possible if you need to cancel an order. We will try to cancel orders that have not entered processing or shipment, but cancellation is not guaranteed. Once an order has shipped, the Return Policy applies.
Damaged, Leaking, Defective, or Incorrect Items
If your order arrives damaged, leaking, defective, or incorrect, contact us promptly with your order number and clear photos of the product, packaging, and shipping label. After review, we may issue a replacement, full refund, or partial refund as appropriate. When the issue is our responsibility, reasonable shipping costs will also be covered.
Shipping Charges
Original shipping charges are refundable when an entire order is cancelled before shipment, when we cannot fulfill the order, or when the refund results from our error. Original and return shipping charges are not refundable for change-of-mind returns.
Duties, taxes, customs charges, brokerage fees, currency conversion fees, and other third-party international costs are not refundable by SunnyTown.
Shipping Delays and Unavailable Products
In-stock U.S. orders normally ship from our Kansas warehouse within 2 business days. International and factory-direct orders may require additional processing time, which will be stated at checkout or confirmed in a quote.
If we cannot ship within the time stated when you ordered, we will notify you and offer the choice to accept a revised shipping date or cancel the unshipped order for a full and prompt refund, including applicable shipping charges. If an item becomes unavailable, we may cancel it and issue a refund.
Wholesale and Custom Orders
Deposits, production payments, and refunds for custom scent, private-label, personalized, or made-to-order wholesale projects are governed by the written quotation or agreement accepted for that project. Statutory rights and refunds caused by our failure to supply are not excluded.
Price Changes
Prices and promotions may change without notice. We do not normally refund the difference when a product’s price changes after an order has been placed.
Missing Refunds
If 10 business days have passed since we confirmed your refund, first check with your bank or card issuer. If the refund still cannot be located, email service@stetq.com.
Contact
Email: service@stetq.com
WhatsApp: +86 133 1640 6108
This policy should be read together with our Return Policy, Shipping Policy, Privacy Policy, and Terms & Conditions.
Business and return-address information
Business: SunnyTown is the customer-facing brand operated by NIUESS.
NIUESS registered office: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Customer support: service@stetq.com · WhatsApp +86 133 1640 6108
U.S. retail orders are fulfilled from our Kansas warehouse. The Wyoming registered office is not a return-processing location. Do not mail a return until SunnyTown support has approved it and provided the correct return address and carrier instructions.
